Resolve Your Service Suspension

If you have arrived at this page, your service is currently suspended.

Either you have an outstanding invoice(s) or you have caused a security flaw which you would have been advised about and will need to rectify before your service resumes.

Action you need to take;
  • If you have outstanding invoices, please login to our client area here and settle your invoices. ALL invoices are emailed to you directly, but a copy is available in the client area. Once your invoices have been settled, your service will be resumed.
  • If you have a security flaw on your website that we have informed you about, please take the necessary action to resolve the issue. Once this action has been completed, your service will resume.
  • Complete the form below.

Your service will resume within 24/48 hours of the above action being taken by yourself.

If you feel that this is an error, please call the office within office hours on 01522 271 140 & select option 5.

The office is open;
Monday - Thursday 10:00hrs - 16:00hrs
Friday 10:00hrs - 14:00hs

INVOICING BILLING TIMELINE >
HOSTING & DOMAIN NAME RENEWAL;
  • Billed 28 days before payment is due
  • If late, an 8.5% late payment fee will be added to your total bill
  • If no payment is received 7 days after payment is due, your service will be suspended
  • If no payment is received 28 days after payment is due, your details will be handed to debt recovery
TWEAKS, UPDATES, AMENDS;
  • These need to be paid within 7 days of invoice date
SOCIAL MEDIA;
  • Billed 15 days before payment due date
  • All payments to be paid upfront before work commences
  • No boosts or work will be carried out if payment has not been received