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Resolve Your Service Suspension

If you have arrived at this page, your service is currently suspended. Either you have an outstanding invoice(s) or you have caused a security flaw which you would have been advised about and will need to rectify before your service resumes.

Action you need to take;

  • If you have outstanding invoices, please login to our client area here and settle your invoices. ALL invoices are emailed to you directly, but a copy is available in the client area. Once your invoices have been settled, your service will be resumed.
  • If you have a security flaw on your website that we have informed you about, please take the necessary action to resolve the issue. Once this action has been completed, your service will resume.
  • Complete the form below. *NOTE if your email address has been suspended, please supply an alternative so that we can contact you.
I believe my service has been suspended due to; *
Your service will resume within 24/48 hours of the above action being taken by yourself.

If you feel that this is an error, please call the office within office hours on +44 (0) 333 339 3029 & select option 2.

The office is open;
Monday - Thursday 10:00hrs - 16:00hrs
Friday 10:00hrs - 15:00hrs
*Please note we are closed on all public bank holidays
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

DEPOSIT & WEBSITE LAUNCH;

  • Work will commence once the deposit has been paid and within 7 days of the invoice date
  • Website completion and launch to be paid within 7 days of launch

HOSTING & DOMAIN NAME RENEWAL;

  • Billed 28 days before payment is due
  • If late, an 8.5% late payment fee will be added to your total bill
  • If no payment is received 7 days after payment is due, your service will be suspended
  • If no payment is received 28 days after payment is due, your details will be handed to debt recovery

TWEAKS, UPDATES, AMENDS;

  • These need to be paid within 7 days of invoice date

SOCIAL MEDIA;

  • Billed 15 days before payment due date
  • All payments to be paid upfront before work commences
  • No boosts or work will be carried out if payment has not been received