Resolve Your Service Suspension
If you have arrived at this page, your service is currently suspended.
Either you have an outstanding invoice(s) or you have caused a security flaw which you would have been advised about and will need to rectify before your service resumes.
Action you need to take;
Either you have an outstanding invoice(s) or you have caused a security flaw which you would have been advised about and will need to rectify before your service resumes.
Action you need to take;
- If you have outstanding invoices, please login to our client area here and settle your invoices. ALL invoices are emailed to you directly, but a copy is available in the client area. Once your invoices have been settled, your service will be resumed.
- If you have a security flaw on your website that we have informed you about, please take the necessary action to resolve the issue. Once this action has been completed, your service will resume.
- Complete the form below.
HOSTING & DOMAIN NAME RENEWAL;
- Billed 28 days before payment is due
- If late, an 8.5% late payment fee will be added to your total bill
- If no payment is received 7 days after payment is due, your service will be suspended
- If no payment is received 28 days after payment is due, your details will be handed to debt recovery
- These need to be paid within 7 days of invoice date
- Billed 15 days before payment due date
- All payments to be paid upfront before work commences
- No boosts or work will be carried out if payment has not been received